New York City

9/11 Memorial & Museum

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  • Experience a powerful reminder of the loss of life that occurred at the twin reflecting pools, each nearly an acre in size. They feature the largest man-made waterfalls in North America and are inscribed with the names of the nearly 3,000 victims.
  • See the historic "Survivor's Stairs", a remnant of the staircase through which hundreds escaped with their lives.
  • Examine the background of the attacks, the story of what happened on 9/11, and the aftermath and continuing implications in the historical exhibition.
  • Learn about some the individual victims and their stories and see portraits of the nearly 3,000 men, women, and children who were killed in the attacks in the memorial exhibition.
  • Enter the dramatic Foundation Hall, containing the "slurry wall", a surviving retaining wall of the original World Trade Center, as well as the 36-foot-high "Last Column", covered with mementos, memorial inscriptions and missing posters.
Photo Credit: Jin Lee/911 Memorial.


180 Greenwich St., World Trade Center
New York, NY 10007
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Thu-Fri, 12-7pm
Sat-Mon, 10am-5pm
9/11 Memorial admission is free; the Memorial is open Thu-Fri, 12-7pm, and Sat-Wed, 10am-5pm.
The museum is closed to the public on 9/10 after 3pm and on 9/11. The memorial is closed to the public until 3pm on 9/11.

(212) 266-5211


10% off Your Purchase: 10% off your purchase of $75 or more at the Museum Store.

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Advice for Visitors


  • Visit the What to Expect on Your Museum Visit and Before You Arrive sections of for helpful information.
  • Consider an evening visit as the Memorial pools are illuminated at night.
  • Download one of the Memorial & Museum's free mobile apps, which provide a glimpse into the events of September 11, 2001. Through the 9/11 Memorial Guide, visitors are able to understand the 9/11 Memorial itself. Through the 9/11 Museum Audio Guide, visitors can discover more about the history of 9/11 and the archaeological elements and architectural designs of the Memorial and the Museum.
  • For everything you need to know to plan your visit, click here.


  • Dining: Café
  • Gift Shops: Museum Store

Accessibility: The Memorial & Museum are both fully accessible. Click here for more information.

Parking/Transportation: Click here for information on parking, transportation and directions.

Groups: Groups of 20 or more: Call (212) 266-5200 or email Before arrival, please call or email Monday-Friday, 9am-5pm, for helpful information and to arrange access via group entry.

Best Time to Visit: After 2pm is the least-crowded time to visit.