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Some attractions require reservations or have limited operating hours and days; see the CityPASS Travel Guide for details.
Highlights
- Experience a powerful reminder of the loss of life that occurred at the twin reflecting pools, each nearly an acre in size. They feature the largest man-made waterfalls in North America and are inscribed with the names of the nearly 3,000 victims.
- See the historic "Survivor's Stairs", a remnant of the staircase through which hundreds escaped with their lives.
- Examine the background of the attacks, the story of what happened on 9/11, and the aftermath and continuing implications in the historical exhibition.
- Learn about some the individual victims and their stories and see portraits of the nearly 3,000 men, women, and children who were killed in the attacks in the memorial exhibition.
- Enter the dramatic Foundation Hall, containing the "slurry wall", a surviving retaining wall of the original World Trade Center, as well as the 36-foot-high "Last Column", covered with mementos, memorial inscriptions and missing posters.
The Memorial features two enormous waterfalls and reflecting pools, each about an acre in size, set within the footprints of the original Twin Towers.
The remains of a New York City Fire Department Ladder Company 3 truck are on display.
A quote set in stone inside the 9/11 Memorial Museum.
The museum commemorates the lives of those who perished on September 11, 2001.
Location
9/11 MEMORIAL & MUSEUM
180 Greenwich St., World Trade Center
New York, NY 10007
View Map
Contact
Hours
Thu-Mon, 10am-5pm
Museum admission is free on Mondays from 3:30-5pm.
9/11 Memorial admission is free; the Memorial is open daily 10am-5pm.
The museum is closed to the public on 9/10 after 3pm and on 9/11. The memorial is closed to the public until 3pm on 9/11.
The museum will be closed May 30, 2021.
(212) 266-5211
911memorial.org
Offers/Upgrades
10% off Your Purchase: 10% off your purchase of $75 or more at the Museum Store.
Advice for Visitors
Tips:
- Visit the What to Expect on Your Museum Visit and Before You Arrive sections of 911memorial.org for helpful information.
- Consider an evening visit as the Memorial pools are illuminated at night.
- For everything you need to know to plan your visit, click here.
Amenities:
- Dining: Café
- Gift Shops: Museum Store
Accessibility: The Memorial & Museum are both fully accessible. Click here for more information.
Parking/Transportation: Click here for information on parking, transportation and directions.
Best Time to Visit: After 2pm is the least-crowded time to visit.
Groups: Groups of 20 or more: Call (212) 266-5200 or email groups@911memorial.org. Before arrival, please call or email Monday-Friday, 9am-5pm, for helpful information and to arrange access via group entry.