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Highlights
- Experience a powerful reminder of the loss of life that occurred at the twin reflecting pools, each nearly an acre in size. They feature the largest man-made waterfalls in North America and are inscribed with the names of the nearly 3,000 victims.
- See the historic "Survivor's Stairs", a remnant of the staircase through which hundreds escaped with their lives.
- Examine the background of the attacks, the story of what happened on 9/11, and the aftermath and continuing implications in the historical exhibition.
- Learn about some the individual victims and their stories and see portraits of the nearly 3,000 men, women, and children who were killed in the attacks in the memorial exhibition.
- Enter the dramatic Foundation Hall, containing the "slurry wall", a surviving retaining wall of the original World Trade Center, as well as the 36-foot-high "Last Column", covered with mementos, memorial inscriptions and missing posters.
The Memorial features two enormous waterfalls and reflecting pools, each about an acre in size, set within the footprints of the original Twin Towers.
The remains of a New York City Fire Department Ladder Company 3 truck are on display.
A quote set in stone inside the 9/11 Memorial Museum.
The museum commemorates the lives of those who perished on September 11, 2001.
Location
9/11 MEMORIAL & MUSEUM
180 Greenwich St., World Trade Center
New York, NY 10007
View Map
Contact
Hours
Museum Hours:
Sun-Thu, 9am-8pm; Fri-Sat, 9am-9pm.
Last entry 2 hours prior to close.
Memorial Hours: Open Daily 7:30am-9pm
The museum is closed to the public on 9/10 after 3pm and on 9/11. The memorial is closed to the public until 3pm on 9/11.
(212) 266-5211
911memorial.org
Offers/Upgrades
9/11 Museum Audio Guide: Enhance your visit by using the official audio guide. The guide provides themed audio tours featuring stories from the day of 9/11 and the recovery at Ground Zero. It also presents details of the Museum’s archaeological elements and architectural designs of the Memorial and the Museum. This tour is also available in American Sign Language, Chinese (Mandarin Simplified), French, German, Italian, Japanese, Portuguese, and Spanish. For people who are blind or partially sighted, this app uses VoiceOver technology. An audio descriptive tour of the Museum is also available. Free download. Handheld rental, $7.
Guided Tour: Join a staff member on a 60-minute guided tour of the Museum, examining authentic artifacts to understand what happened on 9/11, how people responded in the aftermath of the attacks, and the history and rebuilding of the World Trade Center. Tours are oriented for adult and teenage visitors. Based on availability. All tours are in English. Call (212) 266-5211 to purchase and book in advance. Purchase at any ticket window for $20.
Advice for Visitors
Tips:
- Visit the What to Expect on Your Museum Visit and Before You Arrive sections of 911memorial.org for helpful information.
- Consider an evening visit as the Memorial pools are illuminated at night.
- Download one of the Memorial & Museum's free mobile apps, which provide a glimpse into the events of September 11, 2001. Through the 9/11 Memorial Guide, visitors are able to understand the 9/11 Memorial itself. Through the 9/11 Museum Audio Guide, visitors can discover more about the history of 9/11 and the archaeological elements and architectural designs of the Memorial and the Museum.
- For everything you need to know to plan your visit, click here.
Amenities:
- Dining: Café
- Gift Shops: Museum Store
Accessibility: The Memorial & Museum are both fully accessible. Click here for more information.
Parking/Transportation: Click here for information on parking, transportation and directions.
Groups: Groups of 20 or more: Call (212) 266-5200 or email groups@911memorial.org. Before arrival, please call or email Monday-Friday, 9am-5pm, for helpful information and to arrange access via group entry.
Best Time to Visit: After 2pm is the least-crowded time to visit.