Need to return your CityPASS purchase? It's easy and there are no hidden fees.
CityPASS Tickets (excluding theme park tickets):
- Refunds and exchanges are not available for any portion of a CityPASS product that has been used. All partially-used or fully-used products are non-refundable. Lost or stolen products are also non-refundable.
- CityPASS offers a full refund on unused CityPASS products purchased from citypass.com, excluding theme park tickets, for up to 365 days from the purchase date. CityPASS offers a full refund on any unused CityPASS products.
- Please note: If returning a CityPASS booklet or card, you will need to arrange return shipping using a traceable method. No return shipping fees apply to unused mobile or electronic tickets.
Theme Park Tickets:
- Theme park tickets are non-refundable and non-transferable.
- Lost or stolen theme park tickets are non-refundable.
If you would like to submit a return, please visit www.citypass.com/returns to initiate a return request.
For additional assistance on returns, please contact the CityPASS Customer Service department; we are available 7 days a week, 9am-7pm Eastern Time.