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365 Day Return Policy

365 Day Return Policy

City Pass, Inc. offers a full refund, within 365 days from date of purchase from citypass.com, on unused CityPASS booklets, cards or vouchers that have not been redeemed. Partial refunds are not allowed on any voucher orders.

City Pass, Inc. offers exchanges on unused CityPASS booklets; within 365 days from booklet expiration date. Customer is responsible for paying the difference in CityPASS product price along with associated shipping fee.

Partially- or fully-used CityPASS booklets or cards are non-refundable. No refunds or exchanges will be provided for any portion of an activated CityPASS booklet or card.