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365 Day Return Policy

365 Day Return Policy

City Pass, Inc. offers a full refund, within 365 days from date of purchase from citypass.com, on unused CityPASS booklets, cards, vouchers or e-tickets that have not been redeemed. Partial refunds are not allowed on any voucher or e-ticket orders.

City Pass, Inc. offers exchanges on unused CityPASS booklets; within 365 days from booklet expiration date. Customer is responsible for paying the difference in CityPASS product price along with associated shipping fee.

Partially- or fully-used CityPASS booklets, cards or e-tickets are non-refundable. No refunds or exchanges will be provided for any portion of an activated CityPASS booklet, card or e-ticket.

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