FAQs

We've provided answers to questions most frequently asked about CityPASS. Click on the questions to show or hide answers.

  1. What is CityPASS?

    CityPASS is a popular, dollar-bill-size ticket booklet that contains an actual admission ticket to five or six of the most popular – and famous – attractions in New York, Atlanta, Houston, Philadelphia, Boston, Toronto, Chicago, Seattle, San Francisco, or Hollywood. You save time and money when you purchase CityPASS. It costs about half the price of regular admissions, and allows you to skip most entrance lines. You’ll have nine days from day of first use to enjoy all the tickets.

    Southern California CityPASS offers substantially discounted admission to California’s best theme parks, and 14 consecutive days to get in all the thrills – and sample more of Southern California’s fabulous experiences.

  2. Where do I buy CityPASS?

    You have convenient choices, and the CityPASS booklet price is always the same. Order online and have tickets delivered to your door via UPS. Order online and save shipping fees by purchasing a voucher* which can be exchanged for a CityPASS booklet at any of each city’s participating attractions. Or, all of the attractions included in the program sell the CityPASS for their city at their main ticket windows.

    * vouchers are not currently available for Southern California CityPASS.

  3. What is a voucher and how do I use it?

    An e‑ticket (electronic ticket) is a one-page paper voucher that you print at the time of purchase or later by accessing the e‑ticket attached to your e-mailed order receipt. All vouchers must be printed; attractions will not accept an on-screen view of your voucher, using your mobile device. (At check out, you also have the option to have actual booklets shipped to you by UPS.)

    Once printed, you take the pre-paid e‑ticket to the first attraction you plan to visit (within 6 months of purchase) and exchange it for a CityPASS booklet which contains entrance tickets to all the attractions. Exchange locations at each attraction are printed on the e‑ticket. Keep in mind that you may encounter a ticket line when exchanging your e‑ticket.

    * vouchers are not currently available for Southern California CityPASS.

  4. How do I buy a CityPASS if I live outside the U.S., Canada or U.K.?

    International buyers will find the print-at-home voucher purchase their most efficient solution. If you prefer to wait until arrival, you will find booklets available for the same low price at every participating CityPASS attraction.

  5. Is it safe to buy a CityPASS from private sellers on Ebay, Craig's List or other similar entities?

    CityPASS does not endorse or support the purchase of CityPASS products from eBay, Craig’s List or directly from any individual. In the event that you purchase stolen or invalid CityPASS products, CityPASS will be unable to offer any compensation

  6. How does shipping work for citypass.com orders?

    We ship to continental U.S., Alaska, and Hawaii via UPS. Orders placed prior to 12:01 p.m. Mountain Time, Monday-Friday, will be shipped the same day. All other orders will ship the next day; orders received Friday afternoon, Saturday, Sunday or legal holidays will ship the next business day. Someone is required to sign for UPS package upon delivery. The following rates apply for a U.S. shipment of 1-14 CityPASS booklets or Southern California admission cards:

    UPS Ground (Continental U.S.) $10.00
    UPS 2-Day (Continental U.S.) $13.50
    UPS Next Day Air Saver (Continental U.S.) $15.50
    UPS 2-Day (Hawaii) $24.00
    UPS 2-Day (Alaska) $25.50

    Canada

    We ship to Canada via UPS. Orders placed prior to 12:01 p.m. Mountain Time, Monday-Friday, will be shipped the same day. All other orders will ship the next day; orders received Friday afternoon, Saturday, Sunday or legal holidays will ship the next business day. Someone is required to sign for UPS package upon delivery. The following rates apply for a Canadian shipment of 1-14 CityPASS booklets or Southern California admission cards:

    UPS Standard Ground $22.75
    UPS WorldWide Express $31.50

    United Kingdom

    United Kingdom (U.K.) orders are fulfilled within the U.K. and are sent via Royal Mail. Orders placed prior to 11 a.m., Monday-Friday will ship that same day. All other orders will ship the next day; orders received on Friday, Saturday, and Sunday will ship on Monday, save for bank holidays. Note: Royal Mail will deliver to post boxes; signatures may be required for residential or commercial delivery. The following rates apply for a U.K. shipment of 1-4 CityPASS booklets or Southern California admission cards:

    Royal Mail $14.00

    All Other Shipping Destinations

    Shipping to other destinations is not presently offered. You may purchase an e-ticket online now, print it, and exchange it for a booklet at the first participating CityPASS attraction you visit. If you prefer, wait until you arrive in the city to purchase. You will pay the same low price when you buy at any participating CityPASS attraction.

  7. How long does it take to receive a CityPASS by UPS? Can I track it?

    You will select UPS shipping when you purchase CityPASS online, with options for delivery timing. An expected date of arrival is provided for each shipping method. By end-of-day (or first business day after weekend orders), you will receive an e-mail from UPS with a tracking number.

  8. Will you ship CityPASS booklets to a hotel?

    CityPASS booklets purchased online in advance of travel may be directed to home, office or hotel addresses in the U.S. or Canada. We recommend that you alert the hotel to your expected delivery when you confirm your reservation.

  9. What is an option ticket?

    Some, but not all CityPASS programs include option tickets. Option tickets give you the choice to visit one of two different attractions. No need to decide between them now – choose when you get there.

  10. Can I substitute or subtract an attraction ticket?

    The beauty of CityPASS is that you are purchasing a well-researched collection of the most popular and loved attractions in a city. If your interests are specific to architecture or food, you may wish to create your own itinerary and use CityPASS on another trip.

  11. What is your return policy?

    CityPASS offers a full refund, within 365 days from date of purchase from citypass.com, on unused CityPASS booklets with all tickets attached or vouchers that have not been redeemed.

    Partially- or fully-used CityPASS booklets are non-refundable. No refunds or exchanges will be provided for any portion of an activated CityPASS booklet.

  12. When does my CityPASS expire?

    Voucher: Exchange vouchers for your CityPASS booklet within 6 months of purchase.

    Booklet: If you have a previously-purchased CityPASS booklet, look at the inside cover to find the expiration date of your booklet. Purchase today and begin using your booklet any day from now until February 28, 2013.

  13. What do I do if my CityPASS is lost or stolen?

    Think of a CityPASS booklet like cash in your pocket. If lost or stolen, no refund or replacement is possible.

  14. What about discounts for seniors, military, students or groups?

    CityPASS is already a deeply discounted collection of tickets, with significant savings for all ages and interests. In fact, CityPASS is more attractively priced than A.A.R.P. or other comparable offers. Further discounts are not available.

City-specific FAQs:

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