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Support Center

Contact Us

Customer Care

Visit our Support Center to find answers to frequently asked questions.

Send us an email with your questions. We usually respond within a few hours during our regular business hours.

Call us 7 days a week, 9am-7pm Eastern Time (Translations available)

US & Canada:  (888) 330-5008 (toll free)
Direct:  +1 (208) 787-4300
UK:  (0)20 3287 8369
Mexico:  55 4169 2589
Australia:  (0)2 8005 5729

Fax:  +1 (208) 787-4306

Facebook www.facebook.com/CityPASS
Twitter @CityPASS

City Pass, Inc.
27 Arrow Root Lane
Victor, ID 83455

Returns: To request a return on your unused CityPASS booklet, card or voucher, click here.

Brochures: Order CityPASS promotional brochures by emailing brochures@citypass.com. Please include city or cities, quantity for each city requested and your shipping address.

Groups: For group information, click here.

Donation Requests: The tickets in the booklet are owned by the attractions we serve and City Pass is not authorized to donate CityPASS booklets for charitable causes. Most of the attractions have a donation policy and we recommend contacting them directly.

Media Relations

Deborah Wakefield or Tin Bui

Phone: (503) 292-4418
Mon-Fri, 8am-5pm PDT

Media Room

Affiliate Program

Karen Jacob
27 Arrow Root Lane
Victor, ID 83455

Phone: (208) 787-4300 x101
Toll free (U.S. & Canada): (888) 330-5008 x101
Fax: (208) 787-4306
Mon-Thurs, 8am-5pm MDT

Affiliate Program information

Tour Operators

Annie Allen
27 Arrow Root Lane
Victor, ID 83455

Phone: (208) 787-4300 x106
Toll free (U.S. & Canada): (888) 330-5008 x106
Fax: (208) 787-4306
Mon-Fri, 8am-5pm PDT

Tour Operators information


Tess Kirkwood
125 North Cache, 2nd Floor
Jackson, WY 83002

Phone: (307) 733-3450
Communication by e-mail preferred.